Bill Shouse and Robert Williams discuss a variety of topics, such as water damage mitigation for churches, storm damage repairs in Shawnee, and buying new equipment to prepare for the winter season.

Interviewer: Was there anything that kind of came up last month that you guys were working on? 

Robert: Well, we’ve had several, you know, little things come up here and there. We got a couple of churches that we’re working on as well. We’ve kind of got past the emergency side, the mitigation phase, though, and we’re flipped over to the structure repair side on those right now though. So a lot of repairs going on from mitigation work. 

It’s just been a slow process right now with trying to get approvals through the insurance industry. This time of year is a real slow time of year to get any of those because it seems like the insurance company’s adjusters take extensive leave this time of year, so everything kind of gets put on hiatus temporarily this time of year anyway. But a lot of repairs going on and not so much on the emergency side though. 

Interviewer: Would you care to talk about one of those church jobs that you guys got going on? And kind of what the process looks like? And kind of walk me through how it began and kind of what the issues were and, you know, things like that. 

Bill: So the one that we’re working on currently is a church that actually had a loss during the Father’s Day storm, and they had their roof blown off. And it’s not unusual that, you know, when you have a storm like that, that the adjusters get inundated with claims and that bogs down the process along with them taking extra leave here and there, and then you get handed off to 4 or 5 different adjusters by the time it’s all said and done. But the one that we’re working on now from that storm, still from the Father’s Day storm, that it was just a slow process to get everything approved. 

And then we finally got the roof on it. And we have begun the mitigation–I mean the rebuild side. And now we’ve gone in and found some other issues that we’re trying to get approved from the insurance company and make sure that they’re in the loop, as far as what all from this point on. 

Interviewer: Okay, well put. Robert, is there anything you’d like to add to that? 

Robert: Yeah. No, no, Bill is right on there. I mean, you know, like I said, a lot of these repairs are repairs from several months earlier. You know, we’re wrapping up repairs in Shawnee, Oklahoma right now, too, from the tornado that hit there in April. So these things get strung out, you know, quite a ways. But, you know, we’re on the downswing of a lot of that, ramping up, making sure that all our equipment is up and running and everything is maintained and serviced and in good shape to get ready for the winter months. Because our busiest time of the year is coming up in the next couple of months. 

Interviewer: That’s one of the things I wanted to talk with you guys about is, you know, is there anything—how are you guys preparing for the busy months? Because, I mean, man, I’ve had my pipes burst. I think I’ve been in this apartment complex for four years, you know, and it’s burst three out of the four years, or at least two out of four years, I think. So I’m like, I already know it’s getting crazy. 

Robert: Well, you got my number. 

Bill: Yeah. The last three years have been like the coldest on record in Oklahoma. So it’s unusual for it to happen that way. But it’s not, you know, it’s not like it can’t happen again. So Robert and our crew there at the shop are doing an excellent job right now as far as getting all the equipment ready, making sure that we’re good to go, getting everything online and make sure that everything’s working properly, making sure that we are ready to go when a call comes in, you know, hopefully, you know, we get that big one at some point in time. But they’re doing a great job at the shop right now. 

My job for that is just stay the heck out of the way, to be honest with you. But they’re doing an excellent job of their shop making sure everything’s ready to go. 

Robert: Yeah, we’ve got a lot of new equipment that we’ve purchased here recently. We’re making sure that all that is maintained and logo’d, you know, so that we’re placated everywhere we go. Making sure that all of our storm trailers are stocked and loaded, all that equipment is running as well, so we don’t have any delays in the field. 

Interviewer: So can you talk a little bit about those storm trailers? I mean, you know, what kind of goes into them, as far as equipment, especially being prepared for winter storms? Because I imagine there’s a different, probably a different load out for the winter season versus like the spring season, right? Or am I wrong?

Robert: No, it’s pretty much across the board. The storm trailers are–essentially they’re 40 foot long trailers. They have big, huge trailer-mounted desiccant dehumidifiers on them so that we can dry out large structures with them. They have a storage supply doghouse on the front of them that we will load down with materials and equipment that pertain to that job, so we can just pull that trailer to a job, and everything we need is on that trailer to dry that structure out. 

We have several of those that we’re making sure the equipment is serviced. It’s not an easy task to get that equipment serviced because we’ve got to offload it with forklifts, get it to the shop, have them go through everything, make sure everything is running as it should and then put it back on. So it takes several weeks to get these up and running. 

Interviewer: Wow. Gosh. That’s wild. So it makes a lot of sense to see that there would be so much preparation getting ready for this busy season. Because then that’s what allows you guys to have these really fast response times, right? 

Robert: Absolutely. Yeah. We don’t want any delays because if we, you know, if that equipment’s not running properly or anything and we get called out and we take it to a job and it’s not running, then you’re just delaying the inevitable, you know. We want to make sure that everything is up and running and prepared to go. 

Bill: Yeah, the hardest part about that, too–and Robert does a really good job with this–is trying to project what you’re going to need, you know, and making sure that we’ve had the foresight to look at those particular pieces of equipment, make sure that everything’s good to go and up and running. And then on top of that, make sure that the trailers are supplied with everything that we need, you know, make sure everything’s in there. We’ve been in business long enough, we pretty well know what we need. So it’s a matter of just making sure it’s in there and ready to go. 

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