A persistent leak from a neighboring restaurant caused months of hidden water damage to a wall and floor at Kim’s dental practice.
“No one could find where the leak was coming from,” Kim said.
After struggling to identify the source, Kim turned to Burggraf Disaster Restoration, whose expertise quickly resolved the issue and restored the office.
“We felt they were really knowledgeable and helpful through this situation.”
What happened in your business, and how did you discover the issue?
There had been a leak between our office and the restaurant next door for months, and no one could figure out where it was coming from. It caused water damage to a wall and floor.
We had Burggraf come in and they figured out that it was coming from the condensation from the restaurant.
When you realized there was a leak, what were you thinking or feeling?
Our main concern was to get it fixed as soon as possible so we could get our patients taken care of. We wanted to fix it the proper way.
How did you connect with Burggraf, and why did you choose them?
We chose Burggraf because they’re well-known in the area for restoration work.
What was Burggraf’s plan for recovery, and how did it affect your operations?
The total process took about a month and a half. For a while, we could see patients on one side of the office while they worked on the other.
Eventually, we had to close off the other side for remediation, so they could clean the air.
How did Burggraf help you achieve success and avoid setbacks?
They were great at working with us and brainstorming with us to find the best solution. We just felt that they were really knowledgeable and helpful through this situation.
Why would you recommend Burggraf to others?
They were always friendly and responsive. Every time we called or texted, they were at the office the same day or the next morning.
They were all just super friendly and they all knew exactly what they were talking about.
Stop Hidden Water Leaks Where They Start
Get your dental practice back to serving patients quickly. If you’ve got water damage, call Burggraf at 918-584-3737 to get cleaned up fast.