In October 2024, Krista was on vacation with her parents in Arizona when her husband called her with four words that would strike terror in any vacationer’s heart: “We have a leak.”
While her husband worked with a plumber to identify the source of the leak, Krista called the first name that came to mind: Burggraf.
“That was the first name that popped into my head while I was sitting halfway across the country,” Krista said.
Burggraf worked to clean up after the water damage and get Krista’s kitchen back and better than ever.
“I had never experienced anything like this and just the reassurance from Jason and the team made me feel better, made me feel calm, and made me feel like I had control of the situation.”
So tell us about the water damage.
In October 2024, I was on vacation with my parents at the Grand Canyon, and I got a call from my husband, who said, “We have a leak.”
And so he worked with a local plumber and it ended up being a slab leak. I called the insurance and then I made a call to Burggraf, and you guys were there immediately and started working on it.
I got home the next day and saw what was being done. You guys were on it and assured me along the way that it was going to be fine.
I was overwhelmed. It was overwhelming. My biggest question was always, have you seen worse? Have you seen worse? And they’re like, “yes, we’ve seen worse.”
And where was the leak?
So we’ve had two, but the first one was the major one. It was underneath the kitchen island in the slab.
And that didn’t create any problems like mold or anything else?
No. Fortunately you guys were on it quickly and mitigated that.
How long did it take to fully mitigate?
It took 10 months. The first stage, they moved all the furniture, ripped out all the hardwoods and the carpet and the flooring, and cut holes in the wall, measured for water.
And then we had to wait for insurance to come and do their thing.
They had the fans and the dehumidifiers going for a week or two. Then we had to pick out new flooring and then we had to pick out new carpet and pick out new granite. They had to repaint the walls and then install all the appliances.
And then unfortunately, at the beginning of July when the touchup painter finally came to do all the final touchup work, we discovered a second leak. Luckily we caught that one early.
How did Burggraf keep the process on schedule?
My project manager Jason was in sync with me every step of the way. He reassured me of the process, made me feel calm and knowledgeable about the process. He was very reassuring during this time. And I felt confident in the work that he was managing and that your team was doing.
Why did you choose Burggraf?
A week or so before our leak, I had seen one of their trucks in a neighbor’s driveway. And then I had seen several commercials. So while I’m sitting there in Phoenix, that was just the first name that came to mind. “Burggraf, our neighbors have used them apparently, and I’ve seen their commercials.” That was the first name that popped into my head while I’m sitting halfway across the country.
Would you recommend Burggraf to others?
Actually, last week I recommended them to a coworker. They’re prompt. They’ve got a good team. They will reassure you with the process. They know what they’re doing. Their subcontractors are great. My project manager was available to me.
And even when I got like my second leak, I called Jason right away. I didn’t even call your office. I called Jason right away and he was at my house within an hour.
I had never experienced anything like this and just the reassurance from Jason and the team made me feel better, made me feel calm, and made me feel like I had control of the situation.
Clean Up Water Damage Fast
When you need water damage cleaned up fast and cleaned up right, give Burggraf a call. We’ll get you back on your feet.