They Needed Quality and Efficiency
The Ambassador Hotel, a historic landmark stands as an upscale boutique hotel in Tulsa’s historic district. The ninety year old building is popular with Tulsa natives, and rarely sees occupation dip below 80% daily.
So when disaster struck out of nowhere, and with no warning, they couldn’t simply close the doors until everything was restored. Such a move would damage their reputation and business more than they were capable of managing at the time.
That’s why Nora Miller, GM of Ambassador, called us to step in quickly. Professional work done efficiently was the only solution to putting the hotel back in business. Our Burggraf team of specialists stepped in to provide a higher level of quality than they had previously experienced.
Done Right the First Time
Nora had been using other vendors before with poor results, so she knew she would have to work with a company that would do the job to the high degree the Ambassador required – the first time.
Burggraf was an excellent partner because they worked with us, they were flexible; they were able to work around our rooms which were occupied the rooms that were vacant, they went in and got the job done to the high level of quality that we expect here. So it was an amazing experience.
Our job is to do more than just clean, we also make sure our clients know EXACTLY what was done, and if there are any issues that need to be resolved every day before we leave:
At the end of the day, they always had me walk through and around the rooms and the corridors they had treated and if we saw any spots they would spot treat them with us.
They were just really good at working through and making sure we were happy at the end of the day instead of just leaving at the end of the day saying job done. It was a very good experience, and we have used them a few times because of it.
– Nora Miller, GM Ambassador Hotel
Need disaster restoration done right the first time?
Call us at (918) 584-3737!